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Contact

Last updated September 23, 2026

Questions about an order, a return or the incense itself: write to us and a person will reply. We aim to answer within 1–2 business days.

Orders and returns

[email protected]

Order confirmations are sent from [email protected]. You can reply to that email directly, or write to the address above.

Wholesale and hospitality

Hotels, guesthouses, tea rooms, studios, retailers and gift programs: [email protected], with “Wholesale” in the subject line. Tell us your business name, where you are and what you have in mind.

Press and partnerships

[email protected], with “Press” or “Partnership” in the subject line.

What to include

  • Your order number (it starts with ZB) and the email you ordered with.
  • A short description of the question or problem.
  • For a damaged or defective order, a photo of the item and its packaging.

Seller

zamba.life is operated by Genuine Reserve LLC, United States.