Where we ship
We currently ship to addresses in the United States (the 50 states and the District of Columbia). If you are outside the US, write to [email protected] and we will let you know if we can help.
Cost
Shipping is included in the price you pay at checkout. No separate shipping charge is added.
When your order ships
We prepare your order once your payment is confirmed and email you a tracking number as soon as it ships. If we cannot ship your order within 30 days of receiving it, we will email you before then. You can then agree to the new date or cancel the order for a full refund.
Changing your address or order
Check your shipping address before you pay. If you need to change it, or cancel the order, email us as soon as possible with your order number. Once an order has shipped we can no longer change it.
Damaged, missing or lost parcels
If your order arrives damaged, write to us within 30 days of the delivery date. If tracking shows it delivered but you do not have it, or it has not arrived within 30 days of the shipping date, write to us too. See Returns & refunds for how we put it right.